top of page

By:

Correspondent

23 August 2024 at 4:29:04 pm

Hostage City

For a city that prides itself on never stopping, Mumbai has been brought to a grinding halt by the stoppage of one of its most indispensable services. The indefinite strike by employees of the Brihanmumbai Electric Supply and Transport (BEST) undertaking has effectively paralysed the city’s bus network, leaving millions of commuters stranded and exposing deep fissures in the management of one of India’s largest urban transport systems. BEST ferries around 25 lakh passengers daily through a...

Hostage City

For a city that prides itself on never stopping, Mumbai has been brought to a grinding halt by the stoppage of one of its most indispensable services. The indefinite strike by employees of the Brihanmumbai Electric Supply and Transport (BEST) undertaking has effectively paralysed the city’s bus network, leaving millions of commuters stranded and exposing deep fissures in the management of one of India’s largest urban transport systems. BEST ferries around 25 lakh passengers daily through a fleet of nearly 2,800 buses. Yet over the past three days, the city has witnessed the near-total collapse of this network. On the first day of the strike, only a few dozen buses operated. By the weekend, not a single BEST-owned or wet-lease bus was on the roads. Local trains, Metro services, taxis and autorickshaws have been forced to absorb the shock and are predictably straining under the burden. The strike may be illegal under the Maharashtra Essential Services Maintenance Act (MESMA), and the industrial court may have ordered employees back to work. Yet laws and court orders cannot substitute for sound governance. When a public utility reaches the point where thousands of workers are willing to risk disciplinary action and legal consequences, it signals a failure that predates the strike itself. The demands raised by the unions are hardly new. Employees have long sought implementation of the Seventh Pay Commission recommendations, settlement of retirement dues, an end to contractualisation and the merger of the BEST budget with that of the Brihanmumbai Municipal Corporation. Whether one agrees with every demand is beside the point. What is striking is that these issues have been allowed to fester for years without a credible roadmap for resolution. Equally troubling is the government’s reactive approach. Ministers and officials rushed into negotiations only after services collapsed and public inconvenience reached intolerable levels. Such crisis management has become a familiar feature of governance. The unions, too, must recognise the wider consequences of their actions. Public transport is the bloodstream of a city. Every day the strike continues, daily wage earners lose income and ordinary citizens bear higher travel costs. The disruption disproportionately hurts those who can least afford alternatives. Holding Mumbai hostage may attract attention to legitimate grievances, but also risks eroding public sympathy. Mumbai has spent years celebrating new Metro corridors, coastal roads and grand infrastructure projects. Yet the humble bus remains the most affordable and accessible mode of transport for millions. Policymakers often treat BEST as an ageing institution to be managed rather than a vital public service to be strengthened. The increasing reliance on contract workers and wet-lease operations may reduce immediate costs, but also weakens institutional stability and labour relations. A city of Mumbai’s scale cannot afford a public transport system perpetually balanced on the edge of financial distress, labour unrest and administrative uncertainty. Nor can it depend on emergency measures whenever disputes arise.

Dangerous Departures

Updated: Oct 30, 2024

Dangerous Departures

In yet another shocking incident adding to Mumbai’s infamous tryst with stampedes, chaos erupted at Mumbai’s Bandra Terminus following a weekend stampede that left at least ten persons injured, two critically so. A crowd surged toward the Gorakhpur-bound train with nearly 1,500 people vying for seats in 22 unreserved compartments, leading to the stampede. Several others narrowly avoided tragedy, with some even pushed onto the tracks. This is not a unique episode but rather a recurring theme in Mumbai’s bedevilled crowd management, one that has haunted the city’s public spaces, particularly as festive seasons magnify the crowds.


Mumbai is no stranger to stampedes. A horrifying incident in 2017 at Elphinstone Road Station left 23 people dead and nearly 50 injured. The cause was a familiar one: an overwhelming crowd confined to a narrow footbridge during peak rush hour. The tragedy sparked an outcry, with promises from authorities to upgrade infrastructure and enhance safety protocols. Yet seven years on, crowd-related incidents continue to be a constant danger. Today’s incident reveals a similar lapse—a lack of foresight in managing the thousands who gather on platforms ahead of Diwali, eager to return to family. That the Gorakhpur Express was unreserved and heavily crowded was predictable.


The issue lies beyond simply crowd density; it is emblematic of deeper systemic negligence. The Brihanmumbai Municipal Corporation (BMC), responsible for local public safety, along with the Railways Ministry, bear responsibility for ensuring order at such high-risk hubs. Although the BMC acknowledged the “festive rush,” it appears little was done to pre-empt it. Swift action could have been taken to either disperse the crowd or reroute passengers. Instead, chaos prevailed.


Political reaction has been swift but uninspiring. Aaditya Thackeray, son of Uddhav Thackeray, launched a scathing attack on the Union Railways Minister, Ashwini Vaishnaw, branding the incident a result of the minister’s “incapable” leadership. This hardly addresses the immediate need: a substantive plan to manage crowds and prevent similar incidents.


Mumbai’s transport infrastructure remains sorely outdated. Platforms are undersized, signalling systems frequently falter, and crowd control mechanisms are grossly inadequate. Despite repeated accidents, there has been little investment in comprehensive crowd management systems or the deployment of personnel trained in emergency response. While railway footbridges were widened after the Elphinstone tragedy, Bandra’s incident demonstrates that such incremental changes are insufficient. Mumbai, which sees a swelling populace during festivals, demands a robust strategy to address its vulnerabilities. This should include technology-driven crowd monitoring, clear communication channels to inform passengers of platform conditions, and additional security and medical staff on high-demand days. It is essential that crowd management training for personnel becomes a priority rather than a reaction to tragedies.

Comments

bottom of page